Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you or the entity you represent (“Client,” “you,” or “your”) and builtosucceed Learning Hub LLC (“builtosucceed,” “we,” “our,” or “us”), governing your access to our website and use of our enterprise architecture consulting services.

By submitting a partnership inquiry, booking a consultation, or entering into a Service Agreement, you expressly consent to these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of our services.

2. Website Use & Eligibility

Business-to-Business Services

builtosucceed provides enterprise consulting services exclusively to businesses and organizations (“B2B”). Our services are not intended for individual consumers or personal use.

Eligibility Requirements

To engage our services, you represent and warrant that:

• You are acting on behalf of a legitimate business entity or organization
• You have the authority to bind your organization to contractual agreements
• Your organization generates at least $1,000,000 USD in monthly revenue (minimum partnership threshold)
• You are seeking genuine business transformation and growth, not exploratory or academic inquiries
• All information provided during the partnership evaluation is accurate and complete

Website Access

You may access and use our website for:

• Learning about our services and methodologies
• Scheduling discovery calls and consultations
• Communicating with our team
• Accessing client portal resources (if applicable)

Account Security

If you create an account or portal access:

• You are responsible for maintaining confidentiality of login credentials
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• Account sharing with unauthorized parties is prohibited

3. Partnership Evaluation Process

Initial Consultation

Our partnership process begins with a discovery call to evaluate mutual fit. During this consultation:

• We assess your organization’s current state, goals, and transformation readiness
• You provide detailed information about your business operations, revenue, and challenges
• We determine whether our services align with your needs and our capacity
• No binding commitment is made during initial discovery

Selective Partnership Model

builtosucceed maintains an exclusive partnership model to ensure exceptional service delivery:

• Maximum 5 new partnerships per year – We limit client engagements to maintain quality and dedication
• $1M+ monthly revenue minimum – Our systems are designed for organizations at scale
• 90-day transformation timeline – Complete infrastructure overhaul from discovery to deployment
• Mutual selection process – Both parties must agree to partnership suitability

Information Accuracy

You agree to provide accurate, truthful, and complete information during the evaluation process, including:

• Business revenue, operations, and financial health
• Current technology stack and systems architecture
• Team size, structure, and capabilities
• Goals, challenges, and transformation objectives

Misrepresentation of material facts may result in immediate termination of discussions or Service Agreements without liability to builtosucceed.

4. Service Agreements & Scope of Work

Service Agreement Components

Each Service Agreement will include:

• Detailed Scope of Work: Specific deliverables, systems, and infrastructure to be built (e.g., sales funnels, email marketing automation, AI engineering, CRM implementation)
• Project Timeline: Clear milestones, delivery dates, and transformation phases (typically 90 days)
• Investment & Payment Terms: Total project cost, payment schedule, and accepted payment methods
• Success Metrics: Measurable outcomes and key performance indicators
• Responsibilities: Obligations of both builtosucceed and Client for successful project completion
• Confidentiality Provisions: Protection of proprietary information and trade secrets
• Intellectual Property Rights: Ownership of work product and licensed materials

Service Agreement Precedence

In the event of any conflict between these Terms & Conditions and a signed Service Agreement, the Service Agreement shall take precedence with respect to the services being provided.

Our Core Services

builtosucceed specializes in architecting comprehensive business infrastructure, including but not limited to:

• Revenue Intelligence Systems: Data-driven customer touchpoint optimization, predictive analytics, and lifetime value maximization
• Scale Architecture: Infrastructure designed to handle exponential growth without complexity increase
• Market Domination Frameworks: Omnipresent market positioning through intelligent automation
• Conversion Ecosystems: Multi-touchpoint optimization and continuous conversion journeys
• Technical Implementation: Sales funnels, email marketing, marketing automation, CRM systems, AI/ML integration

Change Orders & Scope Modifications

Any changes to the agreed Scope of Work require:

• Written request from Client detailing desired changes
• builtosucceed assessment of feasibility, timeline impact, and cost implications
• Mutual agreement and execution of a Change Order amendment
• Updated timeline and payment terms as applicable

Work outside the agreed Scope of Work will not commence without a signed Change Order.

5. Payment Terms

Investment Structure

builtosucceed operates on a high-ticket, value-based investment model. Pricing is customized based on:

• Complexity and scope of transformation required
• Size and scale of your organization
• Timeline and resource allocation needed
• Specific technologies and integrations required

All pricing is determined during the partnership evaluation process and detailed in your Service Agreement.

Payment Method

Payments are processed via:

• Wire Transfer (Bank Transfer): Direct bank-to-bank transfer in USD
• All banking fees and transaction costs are the responsibility of the Client
• Payment instructions will be provided in your Service Agreement and invoices

Payment Schedule

Typical payment structures include:

• Deposit Payment: Due upon Service Agreement execution to reserve partnership capacity
• Milestone Payments: Tied to specific project phases and deliverable completion
• Final Payment: Due upon project completion and delivery of all agreed systems

Specific payment schedules are negotiated and detailed in your Service Agreement.

Late Payments

Payments not received by the due date specified in your Service Agreement may result in:

• Late fees of 2% per month (24% APR) on outstanding balances
• Suspension of work until payment is received
• Project timeline delays proportional to payment delays
• Termination of Service Agreement for payments more than 30 days overdue

Taxes

All fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.). Client is responsible for all taxes imposed by their jurisdiction unless builtosucceed is legally required to collect such taxes.

Currency

All fees are quoted and payable in United States Dollars (USD). Client is responsible for currency conversion fees and exchange rate fluctuations.

6. Quality Guarantee & Deliverables

Deliverable Standards

We commit to delivering:

• Complete Systems: All infrastructure components specified in the Scope of Work, fully functional and tested
• Documented Work: Technical documentation, system architecture diagrams, and operational procedures
• Training & Support: Team onboarding and knowledge transfer for system operation
• Quality Assurance: Thorough testing and validation before final delivery
• Timeline Adherence: Delivery within agreed timeframes, with proactive communication of any delays

Acceptance Criteria

Each deliverable will include acceptance criteria defined in the Service Agreement. Upon delivery:

• Client has 7 business days to review and test deliverables
• Client may request reasonable corrections for defects or non-conformance to specifications
• Acceptance is deemed complete if no defects are reported within the review period
• Minor adjustments and bug fixes are included; major scope changes require Change Orders

Warranty Period

builtosucceed warrants that delivered systems will:

• Operate substantially in accordance with specifications for 30 days post-delivery
• Be free from material defects in workmanship
• Be corrected at no additional cost if defects arise within the warranty period

Warranty does not cover:

• Issues caused by Client modifications or third-party interference
• Normal maintenance, updates, or enhancements beyond initial delivery
• Problems resulting from improper use or failure to follow operational procedures
• Third-party service failures (e.g., email service provider outages, platform changes)

Project Delays

While we commit to agreed timelines, delays may occur due to:

• Client-Caused Delays: Late provision of required information, access, or approvals
• Third-Party Dependencies: Delays from external service providers or platforms
• Force Majeure: Events beyond reasonable control (see Section 15)

In such cases, timelines will be adjusted proportionally, and builtosucceed will not be held liable for delays outside our control.

7. Intellectual Property Rights

Client-Commissioned Work Product

Upon full payment of all fees, Client receives:

• Ownership of Deliverables: All custom work product created specifically for Client (e.g., custom funnels, email sequences, automation workflows)
• Right to Use: Perpetual license to use, modify, and operate delivered systems
• Business Assets: All client-specific data, content, and configurations

builtosucceed Proprietary Assets

builtosucceed retains ownership of:

• Methodologies & Frameworks: Our proprietary transformation processes, strategic frameworks, and consulting methodologies
• Pre-Existing Materials: Templates, tools, code libraries, and resources developed prior to or independently of this engagement
• Know-How & Expertise: General knowledge, techniques, and approaches used in service delivery
• Branding & Trademarks: builtosucceed name, logos, and brand identity

Client receives a limited, non-exclusive license to use builtosucceed proprietary materials incorporated into delivered systems, solely for the operation of those systems.

Third-Party Licenses

Many delivered systems incorporate third-party software, platforms, or services (e.g., CRM platforms, email marketing tools, AI APIs). Client is responsible for:

• Obtaining and maintaining necessary licenses for third-party services
• Complying with third-party terms of service and usage policies
• Paying ongoing subscription or usage fees to third-party providers

builtosucceed does not warrant or guarantee continued availability, pricing, or terms of third-party services.

Portfolio & Marketing Use

builtosucceed may:

• Include Client as a case study or portfolio piece (with prior written approval)
• Reference the general nature of services provided in marketing materials
• Use anonymized or aggregated data for research and development purposes

Specific approval processes for public case studies will be outlined in Service Agreements or separate Marketing Consent agreements.

Restrictions

Client may NOT:

• Resell, sublicense, or redistribute builtosucceed methodologies or proprietary materials
• Reverse engineer proprietary systems or processes to compete with builtosucceed
• Remove or obscure any proprietary notices or attributions in delivered work
• Use builtosucceed intellectual property to create competing consulting services

8. Confidentiality & Non-Disclosure

Mutual Confidentiality Obligations

Both parties acknowledge that they may have access to confidential and proprietary information during the partnership. Each party agrees to:

• Maintain strict confidentiality of all Confidential Information
• Use Confidential Information solely for purposes of the partnership
• Implement reasonable security measures to protect against unauthorized disclosure
• Limit disclosure to employees, contractors, and advisors with a legitimate need to know

Definition of Confidential Information

“Confidential Information” includes, but is not limited to:

• Business Information: Financial data, business plans, strategies, customer lists, pricing, revenue figures
• Technical Information: System architectures, code, algorithms, integrations, technical specifications
• Operational Information: Processes, workflows, methodologies, trade secrets
• Strategic Information: Market positioning, competitive strategies, product roadmaps

Exceptions

Confidentiality obligations do not apply to information that:

• Was publicly available prior to disclosure
• Becomes publicly available through no fault of the receiving party
• Was rightfully possessed by the receiving party prior to disclosure
• Is independently developed without use of Confidential Information
• Must be disclosed pursuant to legal requirement (with notice to disclosing party)

Separate NDA Agreements

Prior to sharing highly sensitive information during partnership evaluation or service delivery, parties may execute a separate Non-Disclosure Agreement (NDA) with more specific terms and longer confidentiality periods.

Duration

Confidentiality obligations survive termination of the partnership and continue for:

• Trade Secrets: Indefinitely, or until information ceases to qualify as a trade secret
• Other Confidential Information: Minimum 3 years from date of disclosure

Remedies

Breach of confidentiality may result in:

• Immediate termination of Service Agreement
• Injunctive relief to prevent further disclosure
• Recovery of monetary damages and legal fees
• Reputational harm claims

9. Prohibited Conduct

The following activities are strictly prohibited when using our website or engaging our services:

Website & System Abuse

• Attempting to gain unauthorized access to our systems, servers, or networks
• Using automated bots, scrapers, or scripts to extract content or data
• Introducing malware, viruses, or harmful code
• Interfering with website functionality or other users’ access
• Circumventing security measures or access controls

Misrepresentation & Fraud

• Providing false or misleading information during partnership evaluation
• Misrepresenting your organization’s revenue, size, or capabilities
• Impersonating another person or entity
• Using stolen or fraudulent payment information
• Engaging in any deceptive practices

Intellectual Property Violations

• Unauthorized use, reproduction, or distribution of builtosucceed proprietary materials
• Reverse engineering our methodologies to create competing services
• Removing proprietary notices or attributions
• Using our trademarks or branding without permission

Competitive Intelligence Gathering

• Scheduling consultations solely to extract competitive intelligence
• Misrepresenting intent to evaluate services when seeking proprietary information
• Recording or documenting methodologies for competitive purposes

Consequences

Violations may result in:

• Immediate termination of discussions or Service Agreements without refund
• Legal action to protect our rights and recover damages
• Reporting to law enforcement authorities (for criminal conduct)
• Permanent ban from engaging builtosucceed services

10. Disclaimers & Warranties

Service Nature

No Guarantee of Business Results

We make NO guarantees regarding:

• Revenue Growth: Specific revenue increases, profit margins, or ROI
• Customer Acquisition: Number of customers, leads, or conversions
• Market Domination: Competitive positioning or market share outcomes
• Business Success: Overall business performance, sustainability, or growth

Success depends on many factors beyond our control, including:

• Quality of your products, services, and customer experience
• Market conditions, competition, and economic environment
• Your team’s execution, skill, and dedication
• Ongoing system maintenance, optimization, and adaptation
• External factors such as regulatory changes, platform policy changes, etc.

Third-Party Services

Many systems we build rely on third-party platforms and services (e.g., email marketing platforms, CRM systems, payment processors, AI APIs). We do NOT warrant or guarantee:

• Continued availability, uptime, or performance of third-party services
• Stability of third-party pricing, features, or terms of service
• Compatibility with future platform updates or changes
• Third-party data security or privacy practices

Client is responsible for maintaining relationships, licenses, and compliance with all third-party service providers.

Technology Limitations

While we design robust and scalable systems:

• No technology is 100% bug-free or failure-proof
• Systems may require ongoing maintenance, updates, and optimization
• Integration complexity may introduce unforeseen challenges
• Evolving technology landscapes may require system adaptations

As-Is Delivery

Except as specifically warranted in your Service Agreement, all services and deliverables are provided “AS IS” without warranties of any kind, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of uninterrupted or error-free operation
• Warranties regarding specific business outcomes or results

Legal & Regulatory Compliance

Client is solely responsible for:

• Ensuring compliance with all applicable laws and regulations in their industry and jurisdiction
• Obtaining necessary licenses, permits, or approvals for their business operations
• Data protection and privacy compliance (GDPR, CCPA, etc.)
• Advertising and marketing compliance (CAN-SPAM, TCPA, etc.)
• Industry-specific regulations (financial services, healthcare, etc.)

builtosucceed provides technical systems and strategic guidance but does NOT provide legal or regulatory compliance advice.

11. Limitation of Liability

Exclusion of Consequential Damages

builtosucceed, its officers, directors, employees, contractors, and affiliates shall NOT be liable for:

• Indirect or Consequential Damages: Lost profits, lost revenue, lost business opportunities, lost data, or business interruption
• Reputational Harm: Damage to brand reputation, customer relationships, or market position
• Third-Party Claims: Claims by Client’s customers, partners, or other third parties
• System Failures: Damages from system downtime, data loss, or technical malfunctions
• Market Performance: Underperformance of marketing campaigns, funnels, or conversion systems
• Third-Party Service Issues: Failures, changes, or discontinuations of third-party platforms

This limitation applies even if builtosucceed has been advised of the possibility of such damages.

Client Responsibility & Indemnification

Client agrees to indemnify, defend, and hold harmless builtosucceed, its officers, directors, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Client’s violation of these Terms or Service Agreement
• Client’s violation of any law, regulation, or third-party rights
• Client’s use or misuse of delivered systems and infrastructure
• Client’s business operations, products, services, or customer relationships
• Client’s negligence, willful misconduct, or fraudulent activity
• Claims by Client’s customers or third parties related to Client’s business

Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Risk Allocation

The parties acknowledge that the fees charged by builtosucceed reflect this allocation of risk and limitation of liability. Client agrees that these limitations are fair and reasonable given the nature of professional consulting services.

12. Termination

Termination by builtosucceed

We reserve the right to terminate or suspend services in the following circumstances:

• Material Breach: Client’s violation of these Terms or Service Agreement
• Non-Payment: Failure to pay invoices within 30 days of due date
• Misrepresentation: Discovery of false or misleading information provided during partnership evaluation
• Uncooperative Conduct: Client’s failure to provide necessary access, information, or approvals after reasonable notice
• Hostile Behavior: Abusive, threatening, or inappropriate conduct toward builtosucceed team members
• Force Majeure: Circumstances beyond our reasonable control making service delivery impossible

Termination Process:

• builtosucceed will provide written notice of breach or termination grounds
• Client has 7 business days to cure material breaches (except non-payment or fraud)
• If not cured, termination becomes effective immediately

Termination by Client

Client may terminate Service Agreement under the following conditions:

• For Convenience: Written notice at least 30 days prior to desired termination date (fees for work completed are non-refundable)
• For builtosucceed Breach: Material failure to deliver agreed services after written notice and reasonable cure period

Termination for convenience does NOT entitle Client to refunds for work already performed or milestones completed.

Effects of Termination

Upon termination:

• Work Stops: builtosucceed ceases all work on the project effective immediately
• Payment Obligations: Client remains obligated to pay for all work completed through termination date
• Deliverables: Client receives work product completed through termination date (upon full payment)
• Access Revocation: Portal access and collaboration tools may be revoked
• Confidentiality Survives: Confidentiality obligations continue per Section 8
• No Further Obligations: Neither party has further obligations except as specified in these Terms

Survival Provisions

The following sections survive termination:

• Intellectual Property Rights (Section 7)
• Confidentiality & Non-Disclosure (Section 8)
• Payment Obligations (Section 5)
• Limitation of Liability (Section 11)
• Dispute Resolution (Section 13)
• Miscellaneous Provisions (Section 15)

13. Dispute Resolution

Good Faith Negotiation

The dispute resolution process shall proceed as follows:

Step 1: Direct Communication (Required)

Party raising the concern must:

• Provide detailed written notice of the dispute to the other party
• Include specific facts, contract provisions, and requested remedy
• Allow 10 business days for response and discussion
• Participate in good faith negotiations to reach resolution

Step 2: Executive Escalation (If Unresolved)

If direct negotiation fails within 30 days:

• Dispute escalates to executive leadership of both organizations
• Executives meet within 15 business days to attempt resolution
• Parties may involve legal counsel to facilitate discussion

Step 3: Mediation (If Still Unresolved)

If executive negotiation fails to resolve the dispute:

• Parties agree to non-binding mediation before a mutually agreed mediator
• Mediation conducted in Sheridan, Wyoming or via videoconference
• Costs of mediation shared equally by both parties
• Mediation to be scheduled within 30 days of Step 2 conclusion

Step 4: Binding Arbitration (Final Resolution)

If mediation does not resolve the dispute within 60 days, either party may initiate binding arbitration:

• Arbitration Body: American Arbitration Association (AAA) Commercial Arbitration Rules
• Location: Sheridan, Wyoming (or via videoconference by mutual agreement)
• Arbitrator: Single arbitrator with expertise in business consulting and technology contracts
• Language: English
• Discovery: Limited discovery as determined by arbitrator to expedite proceedings
• Award: Arbitrator’s decision is final, binding, and enforceable in any court of competent jurisdiction

Exceptions to Arbitration

Either party may seek court intervention without arbitration for:

• Injunctive relief to prevent intellectual property infringement
• Protection against imminent irreparable harm
• Enforcement of confidentiality obligations
• Collection of undisputed payment obligations

Governing Law & Jurisdiction

These Terms and any Service Agreements shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

For matters not subject to arbitration, both parties consent to the exclusive jurisdiction of state and federal courts located in Sheridan County, Wyoming.

Class Action Waiver

Both parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Both parties waive any right to participate in class action lawsuits or class-wide arbitration.

Attorney’s Fees

In any dispute resolution proceeding, the prevailing party shall be entitled to recover reasonable attorney’s fees, expert witness fees, and costs as determined by the arbitrator or court.

Confidentiality of Proceedings

All dispute resolution proceedings (including mediation and arbitration) shall be conducted confidentially. Neither party may disclose the existence, content, or results of such proceedings without the other party’s written consent, except as required by law.

14. Modifications to Terms

Right to Modify

builtosucceed reserves the right to modify, amend, or update these Terms & Conditions at any time to reflect:

• Changes in applicable law or legal requirements
• Updates to our services, business practices, or operational procedures
• Clarifications or corrections to existing terms
• Enhanced protection for both parties

Notification of Changes

Material changes to these Terms will be communicated via:

• Updated “Last Updated” date at the top of this document
• Email notification to active clients
• Prominent notice on our website homepage

Effect on Existing Service Agreements

Changes to these Terms do NOT automatically modify existing Service Agreements. Specific terms negotiated in Service Agreements remain in effect unless amended by mutual written consent.

Acceptance of Changes

Your continued use of our website or services after changes to these Terms constitutes acceptance of the modified Terms. If you do not agree with changes, you must discontinue use of our website and may terminate Service Agreements according to their terms.

15. Miscellaneous Provisions

Entire Agreement

These Terms & Conditions, together with any executed Service Agreements, Non-Disclosure Agreements, and our Privacy Policy, constitute the entire agreement between the parties regarding use of our services, superseding all prior negotiations, understandings, or agreements (oral or written).

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

No waiver of any provision of these Terms shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. Any waiver must be in writing and signed by an authorized representative of the party granting the waiver.

Assignment

Client may not assign, transfer, or delegate rights or obligations under these Terms or any Service Agreement without builtosucceed’s prior written consent. Any attempted assignment without consent is void.

builtosucceed may freely assign these Terms and Service Agreements to any successor entity, affiliate, or in connection with a merger, acquisition, or sale of assets.

Independent Contractors

The relationship between builtosucceed and Client is that of independent contractors. Nothing in these Terms or Service Agreements creates:

• An agency, partnership, joint venture, or employment relationship
• Authority for either party to bind the other
• Any fiduciary duties between the parties

Force Majeure

Neither party shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including:

• Acts of God, natural disasters, severe weather
• War, terrorism, civil unrest, government action
• Pandemics, public health emergencies
• Internet or telecommunications failures beyond party’s control
• Strikes, labor disputes
• Cyber attacks, data breaches affecting critical infrastructure

The affected party must:

• Notify the other party within 5 business days of the force majeure event
• Use reasonable efforts to mitigate impact and resume performance
• Provide regular updates on status and expected resolution timeline

If force majeure continues for more than 60 days, either party may terminate the Service Agreement without penalty.

Electronic Communications & Signatures

By engaging our services, you consent to receive electronic communications including:

• Transactional emails (invoices, project updates, deliverable notifications)
• Service-related announcements
• Business communications related to active projects

You agree that electronic signatures on Service Agreements and Change Orders have the same legal effect as handwritten signatures.

Notices

All legal notices required under these Terms must be in writing and delivered via:

• Email to the addresses specified in Service Agreements
• Certified mail to the physical addresses listed in these Terms

Notices are effective upon receipt or 3 business days after mailing, whichever is earlier.

Interpretation

In interpreting these Terms:

• Section headings are for convenience only and do not affect meaning
• “Including” means “including but not limited to”
• Singular terms include plural and vice versa as context requires
• References to “days” mean calendar days unless “business days” is specified
• “Writing” or “written” includes electronic communications

Language

These Terms are provided in English. Any translations are for convenience only. In case of conflict between versions, the English version shall prevail.

No Third-Party Beneficiaries

These Terms are for the sole benefit of builtosucceed and Client. No third party has any right to enforce or benefit from any provision of these Terms.

16. Contact Information

For questions about these Terms & Conditions, to schedule a consultation, or for legal inquiries, please contact us: