Privacy Policy

1. Introduction

builtosucceed Learning Hub LLC (“we,” “our,” or “us”) operates builtosucceed.com and provides enterprise architecture consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

By using our services or submitting a partnership inquiry, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

When you submit a partnership inquiry or contact us, we collect:

• Full Name
• Email Address
• Phone Number
• Company Information (company name, size, industry, revenue details)
• Business Requirements (information about your transformation needs and goals)
• Communication Records (emails, meeting notes, consultation discussions)

2.2 Information Automatically Collected

When you access our website, we automatically collect certain technical information:

• Device Information (browser type, operating system, device type)
• IP Address and Location Data
• Usage Data (pages visited, time spent, clicks, navigation patterns)
• Cookies and Tracking Technologies (see Section 5)

2.3 Information from Third Parties

We may receive additional business information about you from:

• Publicly available sources (LinkedIn, company websites, business databases)
• Professional referrals and introductions
• Business intelligence and market research services

3. How We Use Your Information

We use your information for the following business purposes:

Partnership Evaluation:

• Schedule and conduct discovery calls and consultations
• Assess fit for our transformation services
• Develop customized proposals and architecture plans
• Negotiate and execute partnership agreements

Service Delivery:

• Provide enterprise architecture consulting and implementation services
• Manage project timelines, milestones, and deliverables
• Communicate updates, reports, and strategic recommendations
• Provide ongoing support and optimization services

Communication:

• Send transactional emails (booking confirmations, meeting reminders, project updates)
• Deliver relevant business insights, case studies, and thought leadership content
• Respond to inquiries and provide support

Business Operations:

• Process payments and manage invoicing
• Maintain accurate financial and contractual records
• Analyze service performance and client satisfaction
• Improve our methodologies, systems, and service offerings

Legal Compliance:

• Comply with applicable laws and regulations
• Enforce our Terms & Conditions and partnership agreements
• Protect against fraud and unauthorized access
• Respond to legal requests and prevent harm

4. Third-Party Services & Data Sharing

We work with trusted third-party service providers to operate our business. Your data may be shared with:

4.1 Essential Service Providers

4.2 Analytics & Marketing

4.3 Payment Processing

We process payments via direct bank transfer (wire transfer). Banking information is handled through secure, encrypted channels and is never stored on our website or systems. Your bank details are protected by your financial institution’s security measures and banking regulations.

4.4 Professional Service Providers

We may share your information with:

• Legal and accounting professionals for compliance and financial management
• Business consultants and advisors who assist in service delivery (under strict confidentiality agreements)
• Technology partners who help implement and optimize your infrastructure solutions

4.5 Legal Disclosures

We may disclose your information if required by law, court order, or governmental request, or to protect our legal rights, prevent fraud, and ensure the security of our services.

5. Cookies & Tracking Technologies

5.1 Types of Cookies We Use

Essential Cookies (Always Active)

Required for website functionality, security, and session management. These cannot be disabled without affecting site performance.

Analytics Cookies (Optional)

Help us understand website usage patterns to improve user experience and optimize our content.

Marketing Cookies (Optional)

Used for personalized advertising through Meta Pixel, remarketing campaigns, and conversion tracking.

5.2 Managing Cookie Preferences

You can control cookies through:

• Your browser settings (block, delete, or restrict cookies)
• Opt-out tools: Facebook Ad Preferences
• Do Not Track (DNT) browser settings

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS Encryption for all data transmission and communication
• Secure Hosting Infrastructure with FastComet (US-based data centers with enterprise-grade security)
• Access Controls limiting employee and contractor access to personal data on a need-to-know basis
• Regular Security Audits and vulnerability assessments
• Encrypted Data Storage for sensitive business and financial information
• Confidentiality Agreements with all team members and service providers
• Secure Payment Processing via encrypted banking channels (no credit card storage)

However, no method of transmission over the Internet is 100% secure. While we implement robust security measures, we cannot guarantee absolute security. We recommend using strong passwords and secure devices when accessing our services.

7. Your Privacy Rights

7.1 All Users

Regardless of your location, you have the right to:

• Access – Request a copy of the personal data we hold about you
• Correction – Update inaccurate or incomplete information
• Deletion – Request deletion of your personal data (subject to legal retention requirements)
• Portability – Receive your data in a structured, portable format
• Opt-Out – Unsubscribe from marketing communications at any time
• Object – Object to certain data processing activities

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information (with certain exceptions for business records and legal compliance)
• Right to opt-out of the sale or sharing of personal information (we do not sell your data)
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

7.3 European & UK Users (GDPR)

While our primary operations are in the United States, if you are located in the EU/UK, you have rights under the General Data Protection Regulation including:

• Right to withdraw consent at any time
• Right to lodge a complaint with your supervisory authority
• Right to data portability and restriction of processing
• Right to object to automated decision-making

8. Data Retention

We retain your personal information for as long as necessary to fulfill business and legal purposes:

• Partnership Inquiries: Retained for 24 months after last contact (unless you request earlier deletion)
• Active Clients: Data retained throughout the partnership and for 7 years thereafter for legal and tax compliance
• Financial Records: Retained for 7 years per IRS and accounting requirements
• Contracts and Agreements: Retained for the contract term plus 7 years for legal purposes
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Anonymized data retained for operational analysis

After these retention periods, we securely delete or anonymize your data in accordance with data protection best practices.

9. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

Any successor entity will be required to honor the commitments made in this Privacy Policy or obtain your explicit consent for material changes.

10. International Data Transfers

Our services are operated from the United States. If you access our services from outside the US, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from your jurisdiction.

By using our services, you consent to the transfer of your information to the United States. We implement appropriate safeguards to protect your data during international transfers, including:

• Contractual data protection clauses with international service providers
• Adherence to recognized international data protection frameworks
• Implementation of technical and organizational security measures

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes via:

• Email notification to your registered address (for active clients and partners)
• Prominent notice on our website homepage
• Updated “Last Updated” date at the top of this policy

Your continued use of our services after changes constitutes acceptance of the updated policy. For material changes affecting your rights, we will seek explicit consent where required by law.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Consent